Check your CashtoCode eVoucher balance: Where the value goes

A CashtoCode eVoucher only has a balance of its own until you use it. Before redemption, the value is the fixed amount in your reseller’s order confirmation email; after you enter the 20-digit PIN at a merchant, the value sits in your merchant account and the PIN is at zero.

What does “balance” mean on a CashtoCode eVoucher?

The CashtoCode eVoucher is a prepaid online payment method built around a 20-digit PIN. You buy it with a fixed value from an authorised online reseller, get the code by email, and enter it at the checkout of a partner merchant. The value is set when you buy and cannot be topped up later.

So the word “balance” can mean two different things, and each has its own answer.

Situation	Where the value is	Where you check it
PIN bought, not yet entered anywhere	On the PIN, at the full purchase value	Your reseller’s order confirmation email
PIN entered at a merchant checkout	In your account at that merchant	The merchant’s balance and transaction history
Part of the deposit not yet spent	Still in your merchant account	The same merchant account
PIN already redeemed	Nowhere on the PIN, which is at zero	Nothing left to check on the code

In short, a code is either unused and worth its face value, or used and worth nothing, because the money has moved on.

How do you check the value of an unused eVoucher?

Open the order confirmation email from your reseller. Canadian resellers send one after purchase, and it shows the amount you paid, the CAD value of the voucher and the payment method you used. Since the value is fixed and there are no maintenance or monthly fees, that number is still correct months later.

We do not run a balance checker, and there is no field on the CashtoCode side where you type in a PIN. That is deliberate. A PIN works like cash: anyone who has the 20 digits can redeem it at any partner merchant. So it belongs in one place only, the checkout of a merchant that lists CashtoCode eVoucher as a payment method. The page Is the CashtoCode eVoucher safe covers how to store it.

Lost the email? The reseller you bought from is the one that holds your order, so ask their support. Standard Canadian values and the per-voucher ceiling are listed under CashtoCode eVoucher denominations.

Where do you see your balance after redeeming?

At the merchant. When you submit a valid PIN, the merchant verifies it and credits your account straight away. The full value transfers in one go and the PIN itself drops to zero balance.

Log in to your account at that merchant and look at two things: the balance shown on the screen, and the deposit or transaction history. The history is more useful when something looks off, because it shows the redemption as a separate entry with its time.

Any money you do not spend straight away stays there. You can keep playing or shopping with it on the same merchant account. What you cannot do is move it back onto the PIN, or use the same PIN again. The redemption steps themselves are on the page How to use a CashtoCode eVoucher.

Can a CashtoCode PIN be partly used?

No. The PIN is single-use. Entering it at a checkout moves the entire value in one transaction, whatever you then spend. A single PIN also settles at exactly one merchant, so you cannot split one eVoucher across two accounts.

It works the other way round, though. At most partner merchants you can combine several eVouchers by entering one PIN at a time, and each value stacks on the previous one. The combined total per deposit is typically capped at around 1,500 in your local currency, and the merchant may set its own daily limits.

If you need an amount the reseller does not list, the usual approach is to buy the next value up and let the rest sit on your merchant account.

Why does a merchant say your code has no value?

Three causes cover almost every case. The PIN was already redeemed, so it is at zero. The value is below the merchant’s minimum deposit. Or the merchant does not accept CashtoCode in your region.

Check the merchant’s list of payment methods first. If CashtoCode eVoucher is there and the code has never been entered anywhere, go back to the reseller you bought it from before contacting the merchant. Codes bought outside the authorised reseller network are the hardest case. They are often already used, and we cannot refund a code that never came through the official channel, which is why buying from an authorised reseller matters.

Does unused eVoucher value expire?

Not gradually. The eVoucher carries no maintenance fees, no monthly charges and no balance erosion. A C$100 voucher is worth C$100 the day you buy it and still worth C$100 eleven months later.

Expiry is set by the reseller, not by CashtoCode. Most resellers state an expiry window, commonly 12 months from issue, after which an unredeemed code may simply stop working. Check your reseller’s terms when you buy.

If you no longer want an unused code, the reseller can often deactivate and refund it within its stated window, usually 14 to 30 days from purchase. Once the PIN has been entered at a merchant, even partly, that option is gone. Details are on the page CashtoCode eVoucher refund.

What if the balance never appeared after redeeming?

Occasionally a PIN shows as accepted but no credit appears. Work through it in this order.

Find the redemption time. Your reseller confirmation email and your own notes help here. Then open the merchant’s transaction history and look for the deposit, rather than relying on the headline balance.

If nothing has landed after 30 minutes, contact the merchant’s support and give them the redemption time. After redemption the merchant is responsible for your account and any service issue, not CashtoCode. Raise it soon: the trail is easier to check within days than weeks later.

Keep an unused PIN to yourself throughout. Do not paste it into chat windows, email threads or social-media messages, because whoever holds it can redeem it first. Once it has been redeemed, it is at zero and of no use to anyone.